What we do
At-A-Glance
In a sea of cookie-cutter, offshore call centers, Secure Contact Solutions offers a non-commoditized service that delivers authentic, interactive conversations with both customers and prospects. We work with clients to develop tailored materials that allow our agents in the US and Europe to respond appropriately and naturally (no boilerplate scripting here). The result: A seamless, high-touch calling engagement that consistently earns the highest scores in client audits and customer satisfaction surveys.
A Culture Of Excellence And Respect
Exceptional performance isn’t just a goal at SCS: It’s at the core of our culture of client collaboration, seamless teamwork and a commitment to excellence. A talented workforce led by highly engaged supervisors creates an atmosphere of commitment where the best employees thrive. Our agents don’t want to work at a people farm — and no one wants to receive a call from one.
FEATURES
Experience:
- • 20+ years of experience maximizing customer satisfaction while minimizing costs
- • Consistently met/exceeded quality standards for some of the world’s most-demanding brands
- • 70-million live operator calls handled
- • 20+ billion dollars in payments processed
- • Long-tenured management team
Capabilities:
- • B2B, B2C
- • Inbound/outbound calling
- • Tier II troubleshooting, escalation, and validation capabilities
- • Automated channels: IVR, web, mobile app, text-to-pay
- • E-mail support
- • Web chat support
Capacities:
- • North America supported by secure, dedicated facilities in both Eastern and Pacific time zones
- • Europe supported by secure, dedicated facility in Ireland
- • 24x7 operations
- • Seven languages supported
- • 100% call recording
- • Hosted remote call monitoring
Contact Us
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Contact us today to learn more about our inbound and outbound services.
4400 Alexander Drive, Alpharetta, GA 30022-3753